Shipping Policy
Each painting is original and handmade by NA. Orders are processed within 1 to 3 business days after confirmation. Every piece is packed securely with protective materials to ensure it arrives in its original condition.
Delivery time estimates:
Vietnam (domestic): 3 to 7 business days
International shipping: 7 to 21 business days, depending on location and carrier
Shipping fees are calculated at checkout based on destination and package size. Once shipped, you will receive a tracking code to follow your order.
Please note that delivery may take longer during holidays or due to factors beyond our control. If delays occur, we will notify you as soon as possible.
Refund Policy
Each painting in this store is one of a kind. Because of that, NA only accepts refund requests in specific and valid cases.
Refund is considered if:
The artwork arrives damaged (for example: torn, bent, or water-damaged)
The wrong item is delivered
A full unboxing video is provided showing the package being opened from the start. This is required to confirm the condition upon delivery.
Refund is not applicable if:
No unboxing video is provided
The buyer changes their mind
The damage happened after the item was received
Slight differences in color or texture occur due to lighting or screen display
To request a refund, please contact us within 3 days of receiving the item. Include your order number, photos, and the full unboxing video. We will review and respond within 3 business days. If approved, refunds are processed to the original payment method within 7–10 business days.
For international orders:
If the item can be returned to our studio in Vietnam, up to 80% of the order value may be refunded (excluding shipping).
If return is not possible, a partial refund of up to 20% may be issued depending on the case.
Cancellation / Return / Exchange Policy
Cancellation:
Orders can be cancelled within 24 hours of being placed. After that, the work is prepared for shipping and cannot be cancelled.
Returns and exchanges:
NA Art does not accept returns or exchanges unless the item arrives damaged or the wrong item is sent.
If a return is approved, the artwork must be sent back unused and in original condition. The buyer is responsible for return shipping unless the error is from our side.
All return and exchange requests must be submitted within 3 days of receiving the item, with valid proof including an unboxing video.
Final Note from NA:
These policies exist not to make things difficult, but to be clear and fair. NA works alone and puts real time and energy into every piece. Thank you for respecting the value of handmade work.