Shipping Policy – The Art Kids
At The Art Kids, we believe that art deserves to travel safely.
This Shipping Policy outlines how we pack, ship, and deliver your orders — from our hands to yours.
1. Where do we ship?
- United Kingdom
Most countries in Europe
North America, Australia, and select countries in Asia
If you’re unsure whether we can ship to your location, please contact us before placing an order at [email protected]
2. How much does shipping cost?
Shipping costs are calculated at checkout based on:
Destination
Product size and weight
Shipping method selected
UK orders: £3.50–£6.50 (standard)
International orders: starting from £9.00
We may offer free UK shipping for specific campaigns or when your order value reaches a certain amount — this will be clearly stated on the website when active.
3. Delivery timeframes
We aim to dispatch all in-stock items within 2–3 business days.
Estimated delivery times after dispatch:
UK: 2–5 business days
Europe: 5–10 business days
International: 7–20 business days
Note: Pre-orders, handmade items, or limited edition products may take longer. The estimated delivery window for such items will be shown on the product page.
4. Tracking your order
If your selected shipping method includes tracking, you’ll receive a tracking number in your dispatch confirmation email.
For low-value items or small parcels, we may offer standard (non-tracked) shipping to keep costs low — you’ll see your available options at checkout.
5. Customs, duties & international taxes
For international orders:
You are responsible for any applicable customs fees, taxes, or import duties.
The Art Kids has no control over these charges and cannot estimate them in advance.
Customs processes may delay your delivery in some countries.
6. Lost, delayed, or returned packages
If your package hasn’t arrived within the expected timeframe:
Check the tracking info (if provided)
Contact your local courier or postal service
Reach out to us at support@theartkids.co.uk
We’re here to help, but we are not responsible for:
Incorrect addresses provided at checkout
Missed delivery attempts or unclaimed parcels
Delays caused by customs or carriers
Please double-check your address before placing your order.
7. Can I change my shipping address?
Yes — but only before your order is shipped.
If you need to update your shipping information, contact us as soon as possible with your order number and new address at support@theartkids.co.uk.
8. Packaging & sustainability
We care about how our art arrives — and the planet too.
Whenever possible, we use recyclable or reused packaging materials to reduce waste. Your order may arrive in a minimal box, but what’s inside is what truly matters.
Still have questions?
If you have any questions about this policy or your personal information, feel free to contact:
The Art Kids
Email: [email protected]
Location: London, United Kingdom
Website: www.theartkids.co.uk