Return & Refund Policy – The Art Kids

We care about how your story arrives.
This policy outlines how we handle returns, refunds, and what happens if something goes wrong with your order.

1. When can I return an item?

We accept returns only in the following cases:

To qualify:

We do not offer exchanges at this time. If you want a different product, please return your eligible item and place a new order separately.

We do not accept returns for:

These exceptions are clearly stated on each product page as final sale or non-refundable.

Please email support@theartkids.co.uk with:

Our team will respond within 2 business days with next steps.

If the issue was caused by us (wrong or faulty item): we’ll cover return shipping.
If the return is accepted for any other reason: the customer covers shipping costs.

We recommend using tracked shipping. We are not responsible for returned items lost in transit.

Once your return is received and inspected, we’ll notify you of the approval status. If approved:

Shipping costs are non-refundable, unless the return is due to our error.

Sometimes, accidents happen in transit — and we’re here to help.

If your order arrives damaged, email us within 48 hours of delivery with:

Your order number
Clear photos of the damaged item
Photos of the shipping box and visible damage (e.g. crushed corners, ripped box)

After reviewing your case:

We will offer a refund or replacement (if stock is available)
In some cases, we may request that you return the damaged item (return shipping will be covered)

Note: While The Art Kids is not directly responsible for third-party courier handling, we take full responsibility for your customer experience.

You can cancel an order only before it has been shipped.
Pre-orders can be cancelled within 24 hours after purchase.

If you have any questions about this policy or your personal information, feel free to contact:

The Art Kids
Email: [email protected]
Location: London, United Kingdom
Website: www.theartkids.co.uk